Certificate III in Business

Course Code BSB30115
Locations Warrnambool, Workplace training
Study Mode Full-time, Traineeship
Length 12 months
Commencement Apply any time
Timetable A workshop every 3rd Wednesday of the month
Course Overview

Begin your career in the business industry with the Certificate III in Business. This traineeship allows you to learn a variety of skills and knowledge while working within a business environment. Under supervision by a qualified person, you will gain practical skills to be applied to your chosen industry including medical, finance or retail.

Upon successful completion of the traineeship, you will be equipped to secure ongoing employment in your chosen area of business or continue to expand upon your skills with further study.

What will I Learn?

You will learn the skills to write and design business documents, create spreadsheets, organise work priorities,  create presentations, customer engagement, organise schedules and processing customer complaints.

Employers may choose from a medical, finance or retail suite of units to suit their business needs. 

Course Outcomes and Career Opportunities

After successfully completing this qualification, the learner could seek employment as a

  • Clerical officer
  • Customer service officer
  • Data entry operator
  • Information Officer
  • Payroll officer
  • Word processing operator
  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator


After successfully completing this qualification, you may choose to continue further education in the business field in courses including:

  • Certificate IV in Business
  • Diploma of Business

Course Requirements
Entrance requirements & pre-requisites

You must be employed as a trainee in a suitable workplace before commencing this course.

If you are currently not employed in this field, please contact the Skills and Jobs centre for further advice on 1300 648 911.

Apprenticeship/Traineeship Entry Requirements

You need to be employed in this field before commencing this course. If you are currently not employed in this field please contact the Skills and Jobs centre for further advice on 1300 648 911.

Course requirements

To be eligible to be awarded this qualification, you must successfully complete 12 units : 1 core and 11 electives.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBWHS302 Apply knowledge of WHS legislation in the workplace 20 $20.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBADM307 Organise schedules 15 $20.00
BSBADM405 Organise meetings 20 $20.00
BSBCMM301 Process customer complaints 30 $20.00
BSBCUE203 Conduct customer engagement 100 $20.00
BSBDIV301 Work effectively with diversity 30 $20.00
BSBFLM312 Contribute to team effectiveness 40 $0.00
BSBITU306 Design and produce business documents 80 $20.00
BSBITU309 Produce desktop published documents 50 $20.00
BSBITU312 Create electronic presentations 20 $0.00
BSBITU313 Design and produce digital text documents 90 $0.00
BSBITU314 Design and produce spreadsheets 35 $0.00
BSBITU315 Purchase goods and services online 40 $0.00
BSBSUS401 Implement and monitor environmentally sustainable work practices 40 $0.00
BSBWOR301 Organise personal work priorities and development 30 $20.00
BSBWRT301 Write simple documents 30 $20.00
SIRRINV001 Receive and handle retail stock 35 $0.00
SIRRRTF001 Balance and secure point-of-sale terminal 20 $20.00
SIRXIND002 Organise and maintain the store environment 20 $20.00
SIRXSLS001 Sell to the retail customer 20 $20.00
Pre-training review

The pre-training review assists SWTAFE staff to determine whether this course is the most suitable for you at this time, and also identify any support needs you may require once you commence your studies. It takes about an hour to complete. Once you apply for your chosen course a link to the pre-training review will be emailed to you.

Skills Recognition

Your current skills, knowledge and experience can contribute to help you get a qualification. Learn more about skills recognition and how it may benefit you here.  

Unique Student Identifier

If you are studying nationally recognised training in Australia, you are required to have a Unique Student Identifier (USI). Your USI links to an online account that contains your training records and results for training completed from 1 January 2015 onwards. One of the main benefits of the USI is the ability to provide you with easy access to your training records and results throughout your life and this will assist you when applying for a job or enrolling in further study. You are required to have a USI at the time of enrolment – especially if you want to use VET Student Loans to defer your fees. To apply online or get more information go to www.usi.gov.au.


This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.


Your course may require you to purchase additional materials or books. You can choose where to purchase these items from. You can download the booklist for this course here: HERE

Course Fees

Everyone has different circumstances that can affect what you pay and how much you pay. Your fees each year are made up of 2 different elements:

  • Tuition fee
  • Consumables/material fee

There are 3 different rates of Tuition fees. Only one will apply to you depending on your eligibility and circumstances. The 3 categories include:

  • Government subsidised
  • Government subsidised (concession)
  • Full fee

The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. 

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Student type Indicative Course Fee
Government subsidised rate (if eligible) $2,520.00
Concession rate $505.00
Full fee rate (if not eligible for govt subsidy) $6,495.00
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Fee type Indicative Course Fee
Maximum Consumable/Materials Fee $240.00
Maximum Consumables/Materials Fees

Maximum Consumables/Materials Fees are made up of course consumables, core unit consumables and the maximum elective units you will pay. Final costs will be determined at enrolment.  

Which fee applies to me?

Skills First Exemptions
Government eligibility exemptions for TAFE via Skills First funding gives you greater access to study with TAFE at an affordable price.

The good news is, that there are now a reduced number of criteria for you to meet in order to be eligible for a Government subsidy. If you don’t meet those criteria you will be a full fee paying student.

Government Subsidised Fee
You meet all Skills First eligibility criteria but DO NOT hold a current healthcare or pension card, OR you are eligible for a Skills First exemption.

Concession Fee
You meet all eligibility criteria AND hold a current healthcare or pension card, that you can provide at enrolment. It’s important to

note that the concession rate is only applicable for Certificate l to Certificate lV courses and students who have declared their ATSI origin.

Full fee
Full fees only apply to the few students who do not meet the Skills First eligibility criteria, do not qualify for an exemption or are enrolling in course that is not government subsidised.

Check your fees eligibility here.

How do I pay my fees?

Unless an alternative fee payment method is approved, your course fees are required to be paid upfront and in full at the time of enrolment.  If your personal circumstances mean that payment in full is not possible, then you may be able to pay your fees by

  • Payment Plan
  • Centre Pay
  • VET Student Loan (Diploma & Advanced Diploma only)

SWTAFE offers a range of scholarships each year which you may be eligible to apply for to assist with enrolment fees.

Next Steps
Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.

Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Pathfinders Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.

Call 5564 8515 or email skillsandjobscentre@swtafe.edu.au

Apply Now

Apply now for a place in our next course intake. Places for courses are limited, so it’s best to get in soon so you don’t miss out. You’ll need to complete an application form  which you can do online here or by speaking with our Customer Service team.  We invite you to come and see us at one of our campuses in Warrnambool, Colac, Portland or Hamilton and a team member will ensure you are taken care of.

If you have any questions regarding the application process please chat to our Customer Service team on 1300 648 911.