Certificate III in Business

Course Code BSB30115
Locations Warrnambool, Workplace training
Study Mode Full-time, Part-time, Traineeship
Length Full-time: 12 months
Part-time: 24 months
Commencement Apply any time
Timetable On-the-job training plus a workshop every 3rd Wednesday of the month
Course Overview

Begin your career in the business industry with the Certificate III in Business.

This traineeship allows you to learn a variety of skills and knowledge while working within a business environment. Under the supervision by a qualified person, you will gain practical skills to be applied to your chosen industry including medical, finance or retail.

Upon successful completion of the traineeship, you will be equipped to secure ongoing employment in your chosen area of business or continue to expand upon your skills with further study.

What will I Learn?

During this traineeship, you will develop the skills and knowledge to:

  • write and design business documents
  • create spreadsheets
  • organise work priorities
  • create presentations
  • customer engagement
  • organise schedules
  • process customer complaints

Your employer may choose from a medical, finance or retail suite of units to suit their business needs. 

Course Outcomes and Career Opportunities

After successfully completing this qualification, you will be equipped with the skills technical advice and support to a team. You may gain employment as:

  • Clerical officer
  • Customer service officer
  • Data entry operator
  • Information Officer
  • Payroll officer
  • Word processing operator
  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator


After successfully completing this qualification, you may choose to continue further study in the business industry at Certificate IV or Diploma level such as the Certificate IV in Business Administration.

You may also choose to expand your skills in bookkeeping or financial courses such as the Certificate IV in Accounting and Bookkeeping.

Course Requirements
Entrance requirements & pre-requisites

You must be employed as a trainee in a suitable business before commencing this course.

If you are currently not employed in this field, please contact the Pathfinders Skills and Jobs Centre for further advice on 1300 648 911.

Apprenticeship/Traineeship Entry Requirements

You need to be employed in this field before commencing this course. If you are currently not employed in this field please contact the Skills and Jobs centre for further advice on 1300 648 911.

Course requirements

To be eligible to be awarded this qualification, you must successfully complete 12 units: 1 core and 11 elective units.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBWHS302 Apply knowledge of WHS legislation in the workplace 20 $20.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBADM307 Organise schedules 15 $20.00
BSBADM405 Organise meetings 20 $20.00
BSBCMM301 Process customer complaints 30 $20.00
BSBCUE203 Conduct customer engagement 100 $20.00
BSBDIV301 Work effectively with diversity 30 $20.00
BSBFLM312 Contribute to team effectiveness 40 $0.00
BSBITU306 Design and produce business documents 80 $20.00
BSBITU309 Produce desktop published documents 50 $20.00
BSBITU312 Create electronic presentations 20 $0.00
BSBITU313 Design and produce digital text documents 90 $0.00
BSBITU314 Design and produce spreadsheets 35 $0.00
BSBPUR301 Purchase goods and services 60 $20.00
BSBSUS401 Implement and monitor environmentally sustainable work practices 40 $0.00
BSBWOR301 Organise personal work priorities and development 30 $20.00
SIRRINV001 Receive and handle retail stock 35 $0.00
SIRXIND002 Organise and maintain the store environment 20 $20.00

This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.

After applying

Once you have applied for your chosen course, you will receive a thank you email from South West TAFE with a few steps to help process your enrolment.

Complete a Pre-Training Review
You will receive an email to complete a Pre-Training Review online evaluation. This evaluation helps us tailor your training to suits your needs.

Create or provide a Unique Student Identifier (USI)
A USI is a nationally recognised reference number that provides an online record of your training qualifications gained in Australia.
Create your USI
Already have a USI but can’t remember it? Find your USI

Skills recognition
If you have experience or prior qualifications, you may be eligible to apply for recognition of prior learning and gain credits. You will be asked to provide any relevant Statement of Attainment to support identified credits.

Course Fees

Everyone has different circumstances that can affect what you pay and how much you pay. Your fees each year are made up of 2 different elements:

  • Tuition fee
  • Consumables/material fee

There are 3 different rates of tuition fees. Only one will apply to you depending on your eligibility and circumstances. The 3 categories include:

The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. 

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Student type Indicative Course Fee
Government subsidised rate (if eligible) $2,520.00
Concession rate $505.00
Full fee rate (if not eligible for govt subsidy) $6,495.00
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Fee type Indicative Course Fee
Maximum Consumable/Materials Fee $240.00
Maximum Consumables/Materials Fees

You may be required to pay the cost of some goods or materials necessary for your course, eg: tools of the trade, uniform and books. The maximum consumables/materials fees are made up of course consumables, core unit consumables and the maximum elective units you will pay.

Final costs will be determined at enrolment and you will be informed of the fees associated with course consumables and resources via your Statement of Fees. 


Your course may require you to purchase additional materials or books. You can choose where to purchase these items from. You can download the booklist for this course here: HERE

Which fee applies to me?

Government-subsidised rate - Skills First
You could be eligible for a government-subsidised rate depending on your age, educational history, and citizenship or residency status. If you are eligible, the government will contribute to the cost of your training.
Check your eligibility

Skills First Exemptions
As a Victorian Government TAFE, South West TAFE is able to provide exemptions for prospective students. Contact our Customer Service Team to find out if you are eligible for an exemption.

Concession rate
If you are eligible for a Skills First government-subsidised place and hold a current healthcare or pension card, that you can provide at enrolment. You may be eligible for the concession rate. 
Find out more about concession rates

Full fee rate
If you are not eligible for a Skills First government-subsidised place, exemption, concession or are enrolling in a course that isn't government-subsidised, you may be required to pay the full fee rate. 


How do I pay my fees?

Once we have processed your enrolment form, you will receive an email with your invoice.

You have three options when organising your payment:

  1. Upfront payment - can be made over the phone with EFTPOS
  1. Payment plan - can be directly debited from your bank account, debited from your Centrelink payments or via a VET Student Loan (for diploma or advanced diploma courses only)
  1. Paid by employer, school or job network agency - if your fees are being paid by your employer, school or job network agency, you will need to complete an Authority to Invoice form.

Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.

We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.

Next Steps
Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Pathfinders Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.

Call 5564 8515 or email skillsandjobscentre@swtafe.edu.au

How to apply

There are five simple steps to apply for a course with us.

  1. Apply - complete a short online application form. Once this form is submitted we'll send you a thank you email.
  2. Get ready - your thank-you email will contain links to a pre-training review, to a unique student identifier and to government-subsidised training eligibility.
  3. Chat with your teacher - your teacher or course specialist will contact you about your Pre-Training Review outcomes and additional course information.
  4. Enrol - after chatting with your teacher, you will receive an email with your enrolment form and a link to verify your identity.
  5. Sign - once you've completed your enrolment, you will receive a declaration form to review and sign.

If need any assistance with applying, contact our Customer Service team on 1300 648 911 or visit your nearest campus.

Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.