Certificate IV in Information Technology

Course Code ICT40118
Locations Warrnambool
Study Mode Full-time, On Campus
Length 5 months
Commencement July 2019
Timetable 3 days a week
Course Overview

Develop advanced IT support, networking and project management skills and launch your career in this fast-paced and exciting industry.

You will have the opportunity to gain wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

This IT support course has an intense focus on networking, IT project management and support so that you graduate job-ready. 

What will I Learn?

During the course, you will learn:

  • how to communicate with business clients
  • manage network and data integrity
  • manage simple projects
  • create technical documents
  • install hardware
  • internet protocol (IP) networks and servers
  • troubleshoot equipment
  • identify system and software faults
  • manage and administer operating systems
  • set up and secure a small office
  • build a small wireless local area network (LAN)

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

Course Outcomes and Career Opportunities

Upon completion of this course, you will be equipped with the skills to gain employment PC support, website assistance or network support roles in small to medium business environments.

Some job roles may include:

  • Vendor Certifications
  • Computer technician
  • Customer support
  • Customer support professional
  • Information systems operator
  • Network operations technician
  • PC support
  • Systems administrator
  • Systems support
  • Server engineer
  • Technical support
  • User support technician
  • IT Support Business Owner


After successful completion of the Certificate IV in Information Technology, you may choose to continue study in the information technology field at Diploma of Degree levels.

Information Session

Why don’t you come along to our next course info session to find out everything you need to start your learning journey? You can chat with our teachers, tour our facilities, learn more about the course, find out about the application process and get your questions answered by our course experts. 

Find the next info session near you

Course Requirements
Course requirements

To be eligible for this qualification, you must successfully complete 20 units: 5 core and 15 elective.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
ICTICT401 Determine and confirm client business requirements 40 $0.00
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment 40 $0.00
ICTICT424 Address cyber security requirements 80 $0.00
ICTICT425 Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace 50 $0.00
ICTICT426 Identify and evaluate emerging technologies and practices 60 $0.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBEBU401 Review and maintain a website 50 $0.00
BSBSUS401 Implement and monitor environmentally sustainable work practices 40 $0.00
BSBWHS304 Participate effectively in WHS communication and consultation processes 30 $0.00
CUAANM301 Create 2D digital animations 35 $0.00
CUAANM302 Create 3D digital animations 75 $0.00
ICTGAM301 Apply simple modelling techniques 50 $0.00
ICTGAM302 Design and apply simple textures to digital art 50 $0.00
ICTGAM303 Review and apply the principles of animation 60 $0.00
ICTGAM409 Create 3-D characters for interactive games 40 $0.00
ICTGAM410 Develop 3-D components for interactive games 50 $0.00
ICTGAM413 Design and create 3-D digital models 50 $0.00
ICTGAM416 Prepare and complete image rendering processes 50 $0.00
ICTICT202 Work and communicate effectively in an ICT environment 40 $0.00
ICTICT203 Operate application software packages 60 $0.00
ICTICT301 Create user documentation 20 $0.00
ICTICT302 Install and optimise operating system software 20 $0.00
ICTICT303 Connect internal hardware components 20 $0.00
ICTNWK305 Install and manage network protocols 40 $0.00
ICTNWK403 Manage network and data integrity 40 $0.00
ICTNWK419 Identify and use current virtualisation technologies 40 $0.00
ICTSAS307 Install, configure and secure a small office or home office network 50 $0.00
ICTSAS308 Run standard diagnostic tests 40 $0.00
Pre-training review

The pre-training review assists SWTAFE staff to determine whether this course is the most suitable for you at this time, and also identify any support needs you may require once you commence your studies. It takes about an hour to complete. Once you apply for your chosen course a link to the pre-training review will be emailed to you.

Skills Recognition

Your current skills, knowledge and experience can contribute to help you get a qualification. Learn more about skills recognition and how it may benefit you here.  

Unique Student Identifier

If you are studying nationally recognised training in Australia, you are required to have a Unique Student Identifier (USI). Your USI links to an online account that contains your training records and results for training completed from 1 January 2015 onwards. One of the main benefits of the USI is the ability to provide you with easy access to your training records and results throughout your life and this will assist you when applying for a job or enrolling in further study. You are required to have a USI at the time of enrolment – especially if you want to use VET Student Loans to defer your fees. To apply online or get more information go to www.usi.gov.au.


This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.

Course Fees

Everyone has different circumstances that can affect what you pay and how much you pay. Your fees each year are made up of 2 different elements:

  • Tuition fee
  • Consumables/material fee

There are 3 different rates of Tuition fees. Only one will apply to you depending on your eligibility and circumstances. The 3 categories include:

  • Government subsidised
  • Government subsidised (concession)
  • Full fee

The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. 

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Student type Indicative Course Fee
Government subsidised rate (if eligible) $3,650.00
Concession rate $730.00
Full fee rate (if not eligible for govt subsidy) $8,700.00
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Fee type Indicative Course Fee
Maximum Consumable/Materials Fee $0.00
Maximum Consumables/Materials Fees

Maximum Consumables/Materials Fees are made up of course consumables, core unit consumables and the maximum elective units you will pay. Final costs will be determined at enrolment.  

Which fee applies to me?

Skills First Exemptions
Government eligibility exemptions for TAFE via Skills First funding gives you greater access to study with TAFE at an affordable price.

The good news is, that there are now a reduced number of criteria for you to meet in order to be eligible for a Government subsidy. If you don’t meet those criteria you will be a full fee paying student.

Government Subsidised Fee
You meet all Skills First eligibility criteria but DO NOT hold a current healthcare or pension card, OR you are eligible for a Skills First exemption.

Concession Fee
You meet all eligibility criteria AND hold a current healthcare or pension card, that you can provide at enrolment. It’s important to

note that the concession rate is only applicable for Certificate l to Certificate lV courses and students who have declared their ATSI origin.

Full fee
Full fees only apply to the few students who do not meet the Skills First eligibility criteria, do not qualify for an exemption or are enrolling in course that is not government subsidised.

Check your fees eligibility here.

How do I pay my fees?

Unless an alternative fee payment method is approved, your course fees are required to be paid upfront and in full at the time of enrolment.  If your personal circumstances mean that payment in full is not possible, then you may be able to pay your fees by

  • Payment Plan
  • Centre Pay
  • VET Student Loan (Diploma & Advanced Diploma only)

SWTAFE offers a range of scholarships each year which you may be eligible to apply for to assist with enrolment fees.

Next Steps
Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.

Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Pathfinders Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.

Call 5564 8515 or email skillsandjobscentre@swtafe.edu.au

Apply Now

Apply now for a place in our next course intake. Places for courses are limited, so it’s best to get in soon so you don’t miss out. You’ll need to complete an application form  which you can do online here or by speaking with our Customer Service team.  We invite you to come and see us at one of our campuses in Warrnambool, Colac, Portland or Hamilton and a team member will ensure you are taken care of.

If you have any questions regarding the application process please chat to our Customer Service team on 1300 648 911.