Certificate IV in Information Technology

Course Code ICT40118
Locations Warrnambool
Study Mode Full-time, On Campus
Length 6 months
Commencement July
Timetable 3 days a week
Course Overview

Develop advanced IT support, networking and project management skills and launch your career in this fast-paced and exciting industry.

You will have the opportunity to gain wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

This IT support course has an intense focus on networking, IT project management and support so that you graduate job-ready. 

What will I Learn?

During the course, you will learn:

  • how to communicate with business clients
  • manage network and data integrity
  • manage simple projects
  • create technical documents
  • install hardware
  • internet protocol (IP) networks and servers
  • troubleshoot equipment
  • identify system and software faults
  • manage and administer operating systems
  • set up and secure a small office
  • build a small wireless local area network (LAN)

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

Course Outcomes and Career Opportunities

Upon completion of this course, you will be equipped with the skills to gain employment PC support, website assistance or network support roles in small to medium business environments.

Some job roles may include:

  • Vendor Certifications
  • Computer technician
  • Customer support
  • Customer support professional
  • Information systems operator
  • Network operations technician
  • PC support
  • Systems administrator
  • Systems support
  • Server engineer
  • Technical support
  • User support technician
  • IT Support Business Owner


After successful completion of the Certificate IV in Information Technology, you may choose to continue study in the information technology field at Diploma of Degree levels.

Information Session

Why don’t you come along to our next course info session to find out everything you need to start your learning journey? You can chat with our teachers, tour our facilities, learn more about the course, find out about the application process and get your questions answered by our course experts. 

Find the next info session near you

Course Requirements
Course requirements

To be eligible for this qualification, you must successfully complete 20 units: 5 core and 15 elective.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
ICTICT401 Determine and confirm client business requirements 40 $0.00
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment 40 $0.00
ICTICT424 Address cyber security requirements 80 $0.00
ICTICT425 Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace 50 $0.00
ICTICT426 Identify and evaluate emerging technologies and practices 60 $0.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBEBU401 Review and maintain a website 50 $0.00
BSBSUS401 Implement and monitor environmentally sustainable work practices 40 $0.00
BSBWHS304 Participate effectively in WHS communication and consultation processes 30 $0.00
CUAANM301 Create 2D digital animations 35 $0.00
CUAANM302 Create 3D digital animations 75 $0.00
ICTGAM301 Apply simple modelling techniques 50 $0.00
ICTGAM302 Design and apply simple textures to digital art 50 $0.00
ICTGAM303 Review and apply the principles of animation 60 $0.00
ICTGAM409 Create 3-D characters for interactive games 40 $0.00
ICTGAM410 Develop 3-D components for interactive games 50 $0.00
ICTGAM413 Design and create 3-D digital models 50 $0.00
ICTGAM416 Prepare and complete image rendering processes 50 $0.00
ICTICT202 Work and communicate effectively in an ICT environment 40 $0.00
ICTICT203 Operate application software packages 60 $0.00
ICTICT301 Create user documentation 20 $0.00
ICTICT302 Install and optimise operating system software 20 $0.00
ICTICT303 Connect internal hardware components 20 $0.00
ICTNWK305 Install and manage network protocols 40 $0.00
ICTNWK403 Manage network and data integrity 40 $0.00
ICTNWK419 Identify and use current virtualisation technologies 40 $0.00
ICTSAS307 Install, configure and secure a small office or home office network 50 $0.00
ICTSAS308 Run standard diagnostic tests 40 $0.00

This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.

After applying

Once you have applied for your chosen course, you will receive a thank you email from South West TAFE with a few steps to help process your enrolment.

Complete a Pre-Training Review
You will receive an email to complete a Pre-Training Review online evaluation. This evaluation helps us tailor your training to suits your needs.

Create or provide a Unique Student Identifier (USI)
A USI is a nationally recognised reference number that provides an online record of your training qualifications gained in Australia.
Create your USI
Already have a USI but can’t remember it? Find your USI

Skills recognition
If you have experience or prior qualifications, you may be eligible to apply for recognition of prior learning and gain credits. You will be asked to provide any relevant Statement of Attainment to support identified credits.

Course Fees

Everyone has different circumstances that can affect what you pay and how much you pay. Your fees each year are made up of 2 different elements:

  • Tuition fee
  • Consumables/material fee

There are 3 different rates of tuition fees. Only one will apply to you depending on your eligibility and circumstances. The 3 categories include:

The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. 

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Student type Indicative Course Fee
Government subsidised rate (if eligible) $3,650.00
Concession rate $730.00
Full fee rate (if not eligible for govt subsidy) $8,700.00
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Fee type Indicative Course Fee
Maximum Consumable/Materials Fee $0.00
Maximum Consumables/Materials Fees

You may be required to pay the cost of some goods or materials necessary for your course, eg: tools of the trade, uniform and books. The maximum consumables/materials fees are made up of course consumables, core unit consumables and the maximum elective units you will pay.

Final costs will be determined at enrolment and you will be informed of the fees associated with course consumables and resources via your Statement of Fees. 

Which fee applies to me?

Government-subsidised rate - Skills First
You could be eligible for a government-subsidised rate depending on your age, educational history, and citizenship or residency status. If you are eligible, the government will contribute to the cost of your training.
Check your eligibility

Skills First Exemptions
As a Victorian Government TAFE, South West TAFE is able to provide exemptions for prospective students. Contact our Customer Service Team to find out if you are eligible for an exemption.

Concession rate
If you are eligible for a Skills First government-subsidised place and hold a current healthcare or pension card, that you can provide at enrolment. You may be eligible for the concession rate. 
Find out more about concession rates

Full fee rate
If you are not eligible for a Skills First government-subsidised place, exemption, concession or are enrolling in a course that isn't government-subsidised, you may be required to pay the full fee rate. 


How do I pay my fees?

Once we have processed your enrolment form, you will receive an email with your invoice.

You have three options when organising your payment:

  1. Upfront payment - can be made over the phone with EFTPOS
  1. Payment plan - can be directly debited from your bank account, debited from your Centrelink payments or via a VET Student Loan (for diploma or advanced diploma courses only)
  1. Paid by employer, school or job network agency - if your fees are being paid by your employer, school or job network agency, you will need to complete an Authority to Invoice form.

Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.

We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.

Next Steps
Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Pathfinders Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.

Call 5564 8515 or email skillsandjobscentre@swtafe.edu.au

How to apply

There are five simple steps to apply for a course with us.

  1. Apply - complete a short online application form. Once this form is submitted we'll send you a thank you email.
  2. Get ready - your thank-you email will contain links to a pre-training review, to a unique student identifier and to government-subsidised training eligibility.
  3. Chat with your teacher - your teacher or course specialist will contact you about your Pre-Training Review outcomes and additional course information.
  4. Enrol - after chatting with your teacher, you will receive an email with your enrolment form and a link to verify your identity.
  5. Sign - once you've completed your enrolment, you will receive a declaration form to review and sign.

If need any assistance with applying, contact our Customer Service team on 1300 648 911 or visit your nearest campus.

Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.