Diploma of Travel and Tourism Management

Course Code SIT50116
Locations Warrnambool
Study Mode Full-time, On Campus
Length 9 months
Commencement February 2020
Timetable 2 days a week
Course Overview
Introduction

This qualification reflects the role of a highly skilled senior operators, who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations.
This qualification provides a pathway to work in many travel and tourism industry sectors, as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

Course Outcomes and Career Opportunities

Graduates can seek employment in product development, tourism operations, retail travel, reservations, visitor information, events, conferences and festivals.

Pathways

This may offer a pathway to a Bachelor level course in the Tourism and Travel field. 

Placement

Significant amounts of work placement are built into our training which provides students with vital networks and real life experiences. In addition, students have the opportunity to complete and independent placement with an employer of their choice.

Information Session

Why don’t you come along to our next course info session to find out everything you need to start your learning journey? You can chat with our teachers, tour our facilities, learn more about the course, find out about the application process and get your questions answered by our course experts. 

Find the next info session near you

Course Requirements
Entrance requirements & pre-requisites

To apply for this course, you must have successfully completed the Certificate IV in Travel and Tourism as units from this course credit directly into the Diploma of Travel and Tourism Management.

You must also provide a valid Working with Children Check and Police Check.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
BSBDIV501 Manage diversity in the workplace 60 $0.00
SITTIND001 Source and use information on the tourism and travel industry 25 $0.00
SITXCCS007 Enhance customer service experiences 40 $0.00
SITXCCS008 Develop and manage quality customer service practices 30 $0.00
SITXCOM005 Manage conflict 20 $0.00
SITXFIN002 Interpret financial information 60 $0.00
SITXFIN003 Manage finances within a budget 30 $0.00
SITXFIN004 Prepare and monitor budgets 30 $0.00
SITXHRM003 Lead and manage people 60 $0.00
SITXMGT001 Monitor work operations 20 $0.00
SITXMGT002 Establish and conduct business relationships 60 $0.00
SITXWHS003 Implement and monitor work health and safety practices 30 $0.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
SITTTSL002 Access and interpret product information 65 $0.00
SITTTSL003 Provide advice on international destinations 45 $0.00
SITTTSL004 Provide advice on Australian destinations 40 $0.00
SITTTSL005 Sell tourism products and services 35 $0.00
SITTTSL006 Prepare quotations 30 $0.00
SITTTSL008 Book supplier products and services 20 $0.00
SITTTSL009 Process travel-related documentation 26 $0.00
SITXCCS002 Provide visitor information 35 $0.00
SITXCRI001 Respond to a customer in crisis 30 $0.00
SITXEBS002 Develop, implement and monitor the use of social media in a business 40 $0.00
SITXGLC001 Research and comply with regulatory requirements 80 $0.00
Assessment

This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.

After applying

Once you have applied for your chosen course, you will receive a thank you email from South West TAFE with a few steps to help process your enrolment.

Complete a Pre-Training Review
You will receive an email to complete a Pre-Training Review online evaluation. This evaluation helps us tailor your training to suits your needs.

Create or provide a Unique Student Identifier (USI)
A USI is a nationally recognised reference number that provides an online record of your training qualifications gained in Australia.
Create your USI
Already have a USI but can’t remember it? Find your USI

Skills recognition
If you have experience or prior qualifications, you may be eligible to apply for recognition of prior learning and gain credits. You will be asked to provide any relevant Statement of Attainment to support identified credits.

Fees
Course Fees

Everyone has different circumstances that can affect what you pay and how much you pay. Your fees each year are made up of 2 different elements:

  • Tuition fee
  • Consumables/material fee

There are 3 different rates of tuition fees. Only one will apply to you depending on your eligibility and circumstances. The 3 categories include:

The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. 

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Student type Indicative Course Fee
Government subsidised rate (if eligible) $4,735.00
Full fee rate (if not eligible for govt subsidy) $4,735.00
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Fee type Indicative Course Fee
Maximum Consumable/Materials Fee $1,050.00
Maximum Consumables/Materials Fees

You may be required to pay the cost of some goods or materials necessary for your course, eg: tools of the trade, uniform and books. The maximum consumables/materials fees are made up of course consumables, core unit consumables and the maximum elective units you will pay.

Final costs will be determined at enrolment and you will be informed of the fees associated with course consumables and resources via your Statement of Fees. 

Which fee applies to me?

Government-subsidised rate - Skills First
You could be eligible for a government-subsidised rate depending on your age, educational history, and citizenship or residency status. If you are eligible, the government will contribute to the cost of your training.
Check your eligibility

Skills First Exemptions
As a Victorian Government TAFE, South West TAFE is able to provide exemptions for prospective students. Contact our Customer Service Team to find out if you are eligible for an exemption.

Concession rate
If you are eligible for a Skills First government-subsidised place and hold a current healthcare or pension card, that you can provide at enrolment. You may be eligible for the concession rate. 
Find out more about concession rates

Full fee rate
If you are not eligible for a Skills First government-subsidised place, exemption, concession or are enrolling in a course that isn't government-subsidised, you may be required to pay the full fee rate. 

FIND OUT MORE ABOUT FEES AND ELIGIBILITY

How do I pay my fees?

Once we have processed your enrolment form, you will receive an email with your invoice.

You have three options when organising your payment:

  1. Upfront payment - can be made over the phone with EFTPOS
  1. Payment plan - can be directly debited from your bank account, debited from your Centrelink payments or via a VET Student Loan (for diploma or advanced diploma courses only)
  1. Paid by employer, school or job network agency - if your fees are being paid by your employer, school or job network agency, you will need to complete an Authority to Invoice form.

Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.

We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.

Next Steps
Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Pathfinders Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.

Call 5564 8515 or email skillsandjobscentre@swtafe.edu.au

How to apply

There are five simple steps to apply for a course with us.

  1. Apply - complete a short online application form. Once this form is submitted we'll send you a thank you email.
  2. Get ready - your thank-you email will contain links to a pre-training review, to a unique student identifier and to government-subsidised training eligibility.
  3. Chat with your teacher - your teacher or course specialist will contact you about your Pre-Training Review outcomes and additional course information.
  4. Enrol - after chatting with your teacher, you will receive an email with your enrolment form and a link to verify your identity.
  5. Sign - once you've completed your enrolment, you will receive a declaration form to review and sign.

If need any assistance with applying, contact our Customer Service team on 1300 648 911 or visit your nearest campus.

Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.