Certificate III in Tourism (Traineeship)

Free TAFE course
Course Code SIT30116
Locations Workplace training
Study Mode Full-time, Part-time, Traineeship
Length 12 months
Commencement Apply any time
Timetable Workplace training and assessments
Course Overview
Introduction

This traineeship is the perfect starting place for you to begin your career in the travel and tourism industry.

During this traineeship, you will develop a broad range of hands-on skills in tourism service, sales or operational skills and gain a sound knowledge of industry operations to coordinate tourism services.

We offer training to a diverse range of employers through a combination of on-the-job training with your employer and workplace visits from our trainers.

This course also allows for multi-skilling and specialisation in the office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered. 

What will I Learn?

During this traineeship, you will develop practical hands-on skills and experience in the tourism industry through on-the-job training and workplace assessments.

During this course, you will learn skills and knowledge in:

  • providing tourism service
  • sourcing and using the information on tourism and travel industries
  • sales
  • industry operations
  • coordinate tourism services
  • discretion and judgment
  • using plans, policies and procedures to guide work activities

We offer a range of elective units to suit the area of the tourism that you are undertaking your traineeship in. These may include:

  • visitor information
  • databases
  • selling tourism products and services
  • event staging support
  • event registrations
  • responsible service of alcohol
  • social media
  • accommodation and reception services.

Course Outcomes and Career Opportunities

Upon completion of this traineeship, you will be equipped with the skills and knowledge to gain work in a variety of tourism sectors and employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

Possible job outcomes include:

  • adventure tourism guide
  • attendant or senior ride operator in an attraction or theme park
  • booking agent
  • cellar door salesperson and guide in a winery
  • customer service agent
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • marine tourism guide or dive tour operator
  • museum attendant
  • operations consultant for a tour operator
  • reservations sales agent sales consultant
  • visitor information officer

Pathways

After successful completion of this traineeship, you may choose to advance your skills and continue to study in the tourism and travel industry.

This course meets the entry requirements for the Certificate IV in Travel and Tourism unit upgrade. The five-unit course is completed over 6 weeks and allows students who have completed the Certificate III in Tourism to easily upgrade their qualification to a Certificate IV.

Course Requirements
Entrance requirements & pre-requisites

You need to be employed as a trainee in the tourism and travel industry with a registered employer before commencing this course.

If you are currently not employed in this field, please contact the Pathfinders Skills and Jobs Centre for further advice on 1300 648 911.

Apprenticeship/Traineeship Entry Requirements

You need to be employed in this field before commencing this course. If you are currently not employed in this field please contact the Pathfinders Skills and Jobs Centre for further advice on 1300 648 911.

Course requirements

To be eligible for this qualification, you must successfully complete 15 units: 4 core and 11 elective.

Units offered

Core Units

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Unit Code Unit Name Unit Hours Unit Consumables
SITTIND001 Source and use information on the tourism and travel industry 25 $0.00
SITXCCS006 Provide service to customers 25 $0.00
SITXCOM002 Show social and cultural sensitivity 20 $0.00
SITXWHS001 Participate in safe work practices 12 $0.00

Elective Units

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Unit Code Unit Name Unit Hours Unit Consumables
SITTTSL002 Access and interpret product information 65 $0.00
SITTTSL003 Provide advice on international destinations 45 $0.00
SITTTSL004 Provide advice on Australian destinations 40 $0.00
SITTTSL006 Prepare quotations 30 $0.00
SITTTSL008 Book supplier products and services 20 $0.00
SITTTSL009 Process travel-related documentation 26 $0.00
SITTTSL010 Use a computerised reservations or operations system 120 $0.00
SITTTSL013 Construct promotional international airfares 40 $0.00
SITXCCS002 Provide visitor information 35 $0.00
SITXEBS001 Use social media in a business 35 $0.00
Assessment

This course involves accredited units.  You will be required to complete assessment tasks to demonstrate your underpinning knowledge, skills and attributes to meet the course outcomes.  A combination of written, oral and practical assessment strategies will be used in either a classroom, online or workplace environment. 

Where units require demonstration of skills in a workplace environment, you will have the opportunity to do this either in your own workplace (where appropriate), through a practical placement, or by using one of the Institute's simulated workshops/classrooms.  Detailed information about the types, conduct and dates of assessments will be provided in advance.  You will also be provided with information about the opportunity for reassessment and appeal.

Skills Recognition

Your current skills, knowledge and experience can contribute to help you get a qualification. Learn more about skills recognition and how it may benefit you here.  

Pre-training review

The pre-training review assists SWTAFE staff to determine whether this course is the most suitable for you at this time, and also identify any support needs you may require once you commence your studies. It takes about an hour to complete. Once you apply for your chosen course a link to the pre-training review will be emailed to you.

Unique Student Identifier

If you are studying nationally recognised training in Australia, you are required to have a Unique Student Identifier (USI). Your USI links to an online account that contains your training records and results for training completed from 1 January 2015 onwards. One of the main benefits of the USI is the ability to provide you with easy access to your training records and results throughout your life and this will assist you when applying for a job or enrolling in further study. You are required to have a USI at the time of enrolment – especially if you want to use VET Student Loans to defer your fees. To apply online or get more information go to www.usi.gov.au.

Fees
Course Fees

Everyone has different circumstances that can affect what you pay and how much you pay. Your fees each year are made up of 2 different elements:

  • Tuition fee
  • Consumables/material fee

There are 3 different rates of tuition fees. Only one will apply to you depending on your eligibility and circumstances. The 3 categories include:

The fees listed below are indicative only and may be subject to change without notice and given individual circumstances. Your actual fees will be calculated based on your individual circumstances at the time of enrolment. Funding made available to eligible individuals by State and Commonwealth Governments. If funding is utilised, this may affect future opportunities to access additional funding in the future. 

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Student type Indicative Course Fee
Government subsidised rate (if eligible) $2,925.00
Concession rate $585.00
Full fee rate (if not eligible for govt subsidy) $7,085.00
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Fee type Indicative Course Fee
Maximum Consumable/Materials Fee $1,100.00
Maximum Consumables/Materials Fees

You may be required to pay the cost of some goods or materials necessary for your course, eg: tools of the trade, uniform and books. The maximum consumables/materials fees are made up of course consumables, core unit consumables and the maximum elective units you will pay.

Final costs will be determined at enrolment and you will be informed of the fees associated with course consumables and resources via your Statement of Fees. 

Which fee applies to me?

Government-subsidised rate - Skills First
You could be eligible for a government-subsidised rate depending on your age, educational history, and citizenship or residency status. If you are eligible, the government will contribute to the cost of your training.
Check your eligibility

Skills First Exemptions
As a Victorian Government TAFE, South West TAFE is able to provide exemptions for prospective students. Contact our Customer Service Team to find out if you are eligible for an exemption.

Concession rate
If you are eligible for a Skills First government-subsidised place and hold a current healthcare or pension card, that you can provide at enrolment. You may be eligble for the concession rate. 
Find out more about concession rates

Full fee rate
If you are not eligible for a Skills First government-subsidised place, exemption, concession or are enrolling in a course that isn't government-subsidised, you may be required to pay the full fee rate. 

Find out more about fees and eligibility

How do I pay my fees?

Once we have processed your enrolment form, you will receive an email with your invoice.

You have three options when organising your payment:

  1. Upfront payment - can be made over the phone with EFTPOS
  1. Payment plan - can be directly debited from your bank account, debited from your Centrelink payments or via a VET Student Loan (for diploma or advanced diploma courses only)
  1. Paid by employer, school or job network agency - if your fees are being paid by your employer, school or job network agency, you will need to complete an Authority to Invoice form.

Payments will need to be arranged within five(5) business days of receiving the email containing your invoice.

We also offer a range of scholarships each year which you may be eligible to apply for to assist with course fees.

Next Steps
Careers and Course Advice

Not sure which course is right for you? South West TAFE will help you find your way.

Our Pathfinders Skills and Jobs Centre is here to support you. Whether you’re exploring career options, transitioning from school to the workforce or looking to study after school we’re here to help you. Call, email or drop in.

Call 5564 8515 or email skillsandjobscentre@swtafe.edu.au

Apply Now

Apply now for a place in our next course intake. Places for courses are limited, so it’s best to get in soon so you don’t miss out. You’ll need to complete an application form  which you can do online here or by speaking with our Customer Service team.  We invite you to come and see us at one of our campuses in Warrnambool, Colac, Portland or Hamilton and a team member will ensure you are taken care of.

If you have any questions regarding the application process please chat to our Customer Service team on 1300 648 911.

Student Support

As a SWTAFE student, you can access a variety of support services that will enhance your study experience and help you complete your studies successfully. For more information about any of these services, visit our student page.